5 years' experience with pumps or control panels maintenance
Overall Purpose of Job:
Running daily activities on service function inclusive of other technical works as requested or assigned by the superior or service coordinator.
Support the authorized service centers in the responsible area.
To perform the task of solving problems concerning full line products by repairing, commissioning, installation guiding and trouble shooting with abundant application and system knowledge to obtain the benefit ofthe company and the customer as well. To be able to provide customized scheme to solve problem of full line products.
To assist the superior the daily running and coordination of the task of the service function.
To ensure the satisfaction of the customers with the products of the company by means of effective and professional service work.
Fulfill the task of service function in site as well as in workshop/Office on schedule.
To be the lead of service team to conduct the site service.
To ensure rational working habits by optimum tools, equipment and method.
To ensure that the products for repair are examined thoroughly so that the cause for complaint can be stated and registered in a clear way.
To ensure that damaged parts get a close check for the reason of failure.
To fulfill measurement of pump system in site and collect data.
To prepare training materials and budget, to plan, arrange and implement the training internal and external service persons or customers on full line products.
To assist and work out adequate statistics on complaints and repair works for each type of product.
To prepare warranty cases, FAS and CCS report and follow the cases to close them.
To select local equivalent parts and local tools suppliers to solve urgent cases.
To ensure that the equipment is kept in a good and justifiable condition in respect of function and safetyand that the measurement instruments is calibrated.
To advise customers whether a new pump, an exchange pump or repair will be better solution.
To provide technical support and administration to service centers to ensure that they provide the professional service implement their annual target.
To promote the preventative maintenance contract as well as spare parts.
To comply and ensure the observance of regulations, agreements and local arrangements.
To be equal to laws and regulations governing product safety, installations and operation directives.
To ensure the observance of superior goals for the function.
Other special tasks and projects when assigned by the supervisor or above.
Diploma or degree holder in mechanical or electrical/electronic field
Good command in oral, read and written Chinese and English
Used to solve technical problems and communicate with internal and external customer
5 year experience with pumps or control panels maintenance
Experienced service engineer
Customer orientation with good attitude
Good communication skills
Ability to work in independently
Preferably 28-40 years old
Matured with good mental attitude
Be familiar with Microsoft software and so on
Used to business trip
Drive license owner will be an advantage.
Willing to attend educational course during his private time with company's sponsorship
格兰富水泵(上海)有限公司 上海市兴义路8号办公楼50楼 人力资源部 收
|Service Engineer服务工程师||易普森工业炉（上海）有限公司||江苏·常州 上海 重庆||面议|